COMPANY INFORMATION
Registered Company: Maltwillow Limited t/a Paul Edmonds.
Registered in England and Wales
Registered Address: Registered Company Number: 01863337
VAT Registration Number: 374954702

DEFINITIONS
In these conditions the following terms shall have the following meaning "the Company" means Paul Edmonds. "The customer" means the customer of the company. "Contract" means any contract for the sale of goods by the company to the customer.

PAYMENT & VAT
Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of the company's choosing but the company will attempt to comply with the customer's selection. Carriage will be at cost to the customer and forms part of the invoice.

All prices for items delivered within the U.K include VAT where applicable. The VAT charged will be at the UK VAT rate. VAT is not charged for goods and services delivered outside the U.K - 20% of the price of goods is automatically deducted at the checkout.

Customers outside of the EU are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any Import duty or tax charges are out of our control and will be invoiced to you by Royal Mail directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.

Brexit

From the 1st January 2021, in accordance to the new trade agreement between the U.K and the EU, customers in the EU and EEA will have to pay any import. EU customers will be responsible for the import duties. The tax and handling charges are out of our control and will be invoiced to you directly by DHL. These charges vary dependent on the country and if you are unsure we would recommend you contact your local customs office for more information.

Paul Edmonds accepts most major debit/credit cards, PayPal, Google Pay and Apple Pay.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

STORE RETURNS POLICY

If you change your mind about your purchase, please return the unused good to us with the original receipt within 14 days and we will offer you an exchange or credit note

Sale items may be returned within 7 days for exchange only.

This does not affect your legal rights, including your right to claim a refund where goods are faulty.

CHRISTMAS RETURNS

Any Christmas gift orders placed in December can be returned before Friday 12th January for a refund - usual policy terms & conditions apply.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your within 28 days of receiving your order, as long as the items are in their original condition, with all swing tickets attached. We offer a refund in line with our returns policy. If you wish to exchange, we ask that you return your original item for a refund and place a new order. All refunds, exclude any original shipping costs. Notice of contract cancellation under the Distance Selling Regulations must be given by email to: order@pauledmonds.com.

You will need to return the order to us by secure means to ensure it reaches us in good condition, at your own cost. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 10 days of us receiving your return parcel and exclude all shipping costs unless an error has been made by us. For full details of our returns procedures please see the returns section of our website.

REPEATED RETURNS
We offer a flexible returns policy to improve your shopping experience. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Paul Edmonds account.

CLAIMS
Claims arising from damage delay or partial loss of the goods in transit must be made in writing to the company within 7 working days of delivery. The company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the customer shall, if so requested in writing or verbally by the company promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to the company for examination.

LIABILITY

If the customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the company shall at its option, replace them with similar goods, or allow the customer credit for their invoice value. In no circumstances shall the liability of the company to the customer under this condition exceed the invoice value of the goods.


SPECIFICATIONS
The company reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The customer's statutory rights will not be affected.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.