Due to the current haulage and driver shortage, Royal Mail have informed that certain areas of the United Kingdom, could experience delays of up to 10 workings days for deliveries, Paul Edmonds London are continually reviewing this situation and are in dialogue with Royal Mail to ensure your deliveries are not affected beyond the standard 2 to 3 workings days, however delays may happen which are out of our control. Thank you for your patience.
WE OFFER COMPLIMENTARY SHIPPING
ON ALL BASKETS OVER £30 (UK).
For baskets below £30, our shipping charges are as follows:
£4.50 2-3 working days* Royal Mail
£21 3 – 6 working days* Royal Mail
Our online shop is operating as normal and we continue to ship worldwide. Due to the ongoing pandemic, there might be some slight delays in shipping your parcel. Thank you for your understanding.
*Delivery times provided are estimates to be used as a guideline only. Paul Edmonds London cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.
We are happy to offer a refund on any unsuitable items provided that we are notified within 14 days of receiving your order. You will then have a further 14 days to send the item(s) back us, please ensure that the products have not been used or damaged and fit for resale, in their original packaging.
Once the returned items have been received your refund will be processed.
Please contact firstname.lastname@example.org to inform us of your wish to return the products first.
HOW TO RETURN YOUR ITEM(S)
You will be required to post the items to the following address
217 Brompton Road
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
We will send you a 'dispatch confirmation' email as soon as your parcel has been collected.
CAN I CANCEL MY ORDER?
Once an order is placed it is sent immediately to our warehouse and the packing process begins. We therefore do not accept cancellations or changes of orders once placed.
DO I HAVE TO PAY FOR MY RETURN?
Yes you will be required to pay for your returns back to us.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure, tracked means to return your order and retain proof of sending, in case of a dispute.
WILL I BE CHARGED ADDITIONAL TAXES OR DUTY?
Customers outside of the UK are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any Import duty or tax charges are out of our control and will be invoiced to you by Royal Mail directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.
From the 1st January 2021, in accordance to the new trade agreement between the U.K and the EU, customers in the EU and EEA will have to pay any import duties, EU customers will be responsible for the import duties. The tax and handling charges are out of our control and will be invoiced to you directly by Royal Mail. These charges vary dependent on the country and if you are unsure we would recommend you contact your local customs office for more information.
IS MY PARCEL INSURED?
Paul Edmonds insures all parcels during the time they are in transit until they are delivered to you. We require a signature for any goods delivered, at which point responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels to Paul Edmonds.
CAN I CHANGE MY DELIVERY ADDRESS?
At present we are unable to change the delivery address of your parcel once they are despatched.
CAN I HAVE MY ORDER DELIVERED TO AN ADDRESS DIFFERENT TO MY BILLING ADDRESS?
Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).
WHAT HAPPENS IF NOBODY IS ABLE TO SIGN FOR MY ORDER?
Royal Mail will leave a card containing the shipment number and whether they will attempt to redeliver the next working day or hold it at the local depot for you. You can change to your preference by entering the shipment number and postal code at www.dhl.com, until 22h30 that evening.
IS IT POSSIBLE TO SHIP TO A PO BOX?
Unfortunately we are unable to deliver to PO Boxes.
WHERE DO I FIND MY ORDER NUMBER?
Your order number can be found in the subject line of both your 'Order Confirmation' and 'Shipping Confirmation' emails. If you have created an account with us, you can view your full order history in your account area.
WHEN WILL I RECEIVE MY REFUND?
Our store aims to process all returns within 3-5 working days of receiving them. We will send you a 'Refund Notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.
DO YOU OFFER PRICE ADJUSTMENTS ON SALE ITEMS?
Our prices on our online store reflect the changes in trends, customer demand and our own stock availability of our products. Whilst we appreciate how frustrating it is, we are unable to refund the difference in price on any items you have purchased that then goes into sale or into further markdowns.
You can of course return the item for a full refund and then re-order the same item at the sale price, given that the returned items is in accordance with our returns policy. Please be aware, however, we are unable to guarantee that another customer won't purchase the item first.
If we've not answered your question above, please email email@example.com.
Our office hours are 10am – 6pm (GMT) Monday - Friday.